3123 Nutrisystem Consumer Reviews and Complaints
Congratulations on your success so far on the plan! How it all started — Nutrisystem Review Growing up, I never had a weight problem. This excellent weight loss meal delivery program has been on the market for over 4 decades and boasts a myriad of satisfied customers. If you ever have any questions, please let us know. We will be looking into this and reaching out soon -the Nutrisystem Consumer Experience Team.
How Nutrisystem Works
You can receive deliveries every week, every other week or every month. The main distinctive feature of Magic Kitchen is the spectrum of special dietary needs it covers. This service does not only provide healthy meals for different diets but also educates its customers on how to live and eat healthily and adjust their diet in accordance with their dietary requirements.
It is a service that that truly cares about the well-being of its patrons and goes to great lengths to make sure they are healthy, happy, and satisfied. Likewise, if you try a meal that you are not satisfied with, you can get a replacement or credit that you can use for your future purchases.
The items can be filtered by special diets, including dairy-free, gluten-free, low-carb, low-fat, low-sodium, and vegetarian. Items on the Complete Meals menu are even more numerous and similarly categorized by dietary requirements.
Meal bundles are divided into 9 major categories. These include 1-person bundles, family-size bundles, comfort food bundles, customer favorites, top-rated meals, senior bundles, homestyle bundles, dessert bundles, and soup for the soul.
If you want to surprise your loved ones with healthy, delicious food, Magic Kitchen also features gift packs in its offer. The meals you receive from Magic Kitchen are always chef-prepared, guaranteed fresh or you get your money back , pre-portioned calories per complete meal , made of quality ingredients, and ready to heat.
It all depends on what you order. Most meal packs consist of servings, meaning you get tasty dinners in one package. The service also offers senior discounts and discounts on various individual meals. The service has a specialized central warehouse located in the Kansas City area, so shipping is done from one single place.
Second, if you lose weight by starving, the yo-yo effect is inevitable. Third, highly restrictive diets are bad for your health.
Nutrisystem is the complete opposite of starvation diets. It allows you to eat 5 or 6 times a day and never feel hungry. If you are not hungry all the time, you do not feel like you are dieting at all and it is easier to stick to the regime and get in the desired shape. Plus, all the meals are healthy and balanced, so you can improve your overall health and well-being while shedding pounds. They are rich in protein and fiber and contain low-glycemic carbs, which help keep your blood sugar in balance and reduce those nasty cravings.
However, Nutrisystem provides more than just meals. Along with your regular deliveries of tasty food, you get handy grocery guides that help you eat properly outside the program, plenty of extra information that can help you better understand the weight loss programs, and expert guidance from counselors and dietitians, as well as helpful tools and trackers.
While researching for this Nutrisystem review, we were happy to see that the company has an excellent referral program. Let us begin with the basics. Nutrisystem menu features more than items. The items on the menu include breakfasts, lunches, dinners, snacks, shakes, and bars. Everything on the menu meets or exceeds the standards set by the US government in the Dietary Guidelines for Americans. Furthermore, all meals and snacks are free from artificial sweeteners, MSG, and trans fats.
You can choose your meals yourself or get pre-selected favorites, depending on your preferences. All plans are 4-week plans that allow you to eat 6 times a day, enjoy plenty of fresh produce, form healthier eating habits, and steadily lose weight throughout the program. The plans include breakfast, lunch, dinner, and 1 or 2 snacks per day, depending on whether you are a lady or a gentleman.
In addition to pre-made meals in your deliveries, you get to enjoy 4 flex meals a week. Flex meals are meals that you cook on your own following the provided Nutrisystem guidelines.
Alternatively, you can dine out, but the same guidelines apply. The Basic plan is the most affordable plan. In the past, this plan only allowed you to get pre-selected meals.
Now, the key difference between the Basic and Core and Uniquely Yours plans is that it only allows you to choose from a limited range of meals and does not come with free tools, trackers, and counseling. It simply includes meals and snacks per day for 4 weeks, so you have all your dietary needs covered, but without the extra help — except for the online resources available on the website.
The Core plan allows you to choose from a greater variety of meals. Plus, you get unlimited support from counselors and dietitians who are there to assist you throughout the program, as well as handy tools and trackers to monitor your progress.
Uniquely Yours is a highly flexible meal plan. It includes everything provided with the Core plan, plus several added benefits. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland.
Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic. We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email. The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.
In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy.
In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase. They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected.
I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients.
I was told by one person the items were probably substitutions and when ready they would be replaced. When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star.
Weight loss system worksstale product and no one to answer to except counselors with no control. I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food?
Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received.
We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help.
We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins.
Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.
Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok.
This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews.
BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program.
Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund.
This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information.
If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order.